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Refunds & Exchanges

Our commitment to your satisfaction with our hassle-free return policy

Our Return Policy

At LUNOIR, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied, we offer a straightforward return and exchange policy.

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14-Day Return Window

You have 14 days from the date of delivery to initiate a return or exchange.

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Condition Requirements

Items must be in their original, unworn condition with all tags and packaging intact.

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Free Return Shipping

We provide a prepaid return shipping label for your convenience.

How to Initiate a Return

1

Contact Customer Service

Email us at info@lunoir.com or call +1-234-567-8900 to initiate your return.

2

Receive Return Label

We'll email you a prepaid shipping label to print and attach to your return package.

3

Ship the Item

Drop off the package at any authorized shipping location with the return label attached.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Process

Inspection Period

All returns are inspected within 2 business days of receipt. Items that don't meet our return policy will be returned to you at your expense.

Refund Method

Refunds are issued to your original payment method within 5-7 business days after approval.

Return Shipping Costs

First return shipping is free. Exchanges are shipped free of charge.

Exchanges

Want a different color, length, or style? We offer hassle-free exchanges!

Exchange Benefits

  • Same value item replacement
  • Free exchange shipping
  • No restocking fees
  • Quick processing time

Exchange Process

The exchange process follows the same simple steps as our return process, ensuring you get your perfect match quickly.

Non-Returnable Items

For hygiene and quality assurance reasons, certain items cannot be returned:

  • Final sale items (marked as final sale)
  • Custom or personalized orders
  • Items worn for more than 24 hours
  • Items without original packaging or tags
  • Items damaged due to improper care

Contact Information

Questions about our return policy? We're here to help!

Email: info@lunoir.com

Phone: +1-234-567-8900

Hours: Monday - Friday, 9 AM - 6 PM WAT

Payment Methods
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