Frequently Asked Questions

Browse our products and add items to your cart. Click the cart icon to review your order and proceed to checkout. You'll need to provide shipping information and payment details.

For assistance, contact our customer service team.

We offer several shipping options:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• International Shipping: 7-14 business days

Shipping costs vary based on your location and selected method.

Yes! We ship worldwide to most countries. International shipping times and costs vary by destination.

You can check if We ship to your country during checkout or contact our support team.

Once your order ships, you'll receive a tracking number via email. You can track your package using:

• Order confirmation email
• Your account dashboard
• Carrier's website with tracking number

We use 100% ethically sourced Vietnamese human hair. Our hair is:

• Single-donor: From one donor for consistency
• Raw/Unprocessed: Maintains natural cuticle and integrity
• Remy: Cuticle-aligned for reduced tangling
• Chemical-free: No harsh processing or treatments

Measure from the nape of your neck to where you want the hair to end. Our product descriptions include exact measurements:

• 12 inches: Shoulder length
• 16 inches: Mid-back length
• 20 inches: Waist length
• 24+ inches: Hip length

When in doubt, choose a slightly longer length - you can always have it trimmed.

With proper care, our hair extensions can last:

• Daily wear: 6-12 months
• Occasional wear: 12-18 months
• Proper maintenance: Can extend lifespan to 24+ months

Key factors for longevity: gentle washing, minimal heat styling, and proper storage.

We offer a 14-day return policy on unworn items in original condition. Here's what you Need to know:

• Eligibility: Items must be unworn, unwashed, with original tags and packaging
• Timeframe: 14 days from delivery date
• Return shipping: Free prepaid return label provided
• Refunds: Processed within 5-7 business days after receipt

For detailed information, visit our Refunds & Exchanges page.

Yes! We offer free exchanges for different colors, lengths, or styles of the same product type.

Exchanges must be initiated within the 14-day return window and items must be in original condition.

Creating an account is easy and gives you access to:

• Order history and tracking
• Saved addresses for faster checkout
• Wishlist management
• Exclusive offers and promotions
• Faster checkout process

Click Create Account to get started!

We're here to help! You can reach us through:

• Email: info@lunoir.com (24-hour response)
• Phone: +1-234-567-8900 (Mon-Fri, 9AM-6PM WAT)
• Live Chat: Available 24/7 on our website
• Contact Form: Send us a message