Frequently Asked Questions

We sell 100% human hair extensions. Our hair is sourced from trusted suppliers and includes Brazilian, Peruvian, Malaysian, and Indian hair. All our products undergo rigorous quality testing to ensure they meet our high standards.

Quality Guarantee: We guarantee that our hair is 100% human hair, never mixed with synthetic fibers, and is free from harmful chemicals.

With proper care, our hair extensions can last 6-12 months. The longevity depends on factors like:

• Installation method (sew-in vs. clip-in)
• Frequency of washing and styling
• Use of heat styling tools
• General maintenance and care routine

Pro Tip: Use sulfate-free products and avoid excessive heat to maximize the lifespan of your extensions.

We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days ($15 for orders over $100)
• Express Shipping: 2-3 business days ($25)
• International Shipping: Available to most countries (7-14 days)
• Free Shipping: On orders over $100

We offer a 30-day return policy for unused items in original condition.

• Items must be unworn and unaltered
• Original packaging and tags must be included
• Return shipping costs are customer responsibility
• Refunds processed within 5-7 business days

How to Return: Contact our customer service team to initiate a return.

Once your order ships, you'll receive a tracking number via email. You can track your package using:

• Our website tracking page
• Carrier's website (UPS, FedEx, etc.)
• Customer service assistance

Creating an account is easy and free! Click the "Register" button on our website and follow the simple form.

Benefits of having an account:

• View order history and tracking
• Save shipping addresses
• Manage wishlist items
• Faster checkout process
• Exclusive access to promotions and discounts

We accept various payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Available for large orders

Security: All transactions are secured with SSL encryption and we never store your payment information.